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Bath & Body WorksReturns

Return Bath & Body Works items new or gently used

Verified on the store's site · Checked Nov 2, 2026

Bath & Body Works stores offer a 100% satisfaction guarantee. Return new, gently used or defective products to any US store for a refund, merchandise credit or exchange.

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How to use it

  1. Bring the product and your receipt to any Bath & Body Works or White Barn store in the US
  2. Within 90 days, refunds go to the original payment; after that you get merchandise credit
  3. Use your shipping confirmation email as a receipt for online orders
  4. Without a receipt, expect merchandise credit at the item's lowest selling price

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Who qualifies

  • Products in new, gently used or defective condition
  • Bought from Bath & Body Works or White Barn

What's left out

  • Select US stores limit non-receipted returns or exchanges to $250 within 90 days, except defective items
  • Select stores require a government-issued ID to track returns
  • No returns of products showing excessive wear or with an intentionally defaced label
  • Gift cards cannot be returned or exchanged

Source

From customercare.bathandbodyworks.com (opens in a new tab)
At Bath & Body Works and White Barn stores in the US, we offer our customers a 100% satisfaction guarantee. AT SELECT US STORES, YOU WILL BE LIMITED TO $250 IN NON-RECEIPTED RETURNS OR EXCHANGES WITHIN A 90-DAY PERIOD. These limits do not apply to the return or exchange of defective merchandise.