Return REI purchases within 1 year as a co-op member
Verified on the store's site · Checked Nov 2, 2026
REI Co-op Members can return most items within one year for a replacement or refund, and non-members get 90 days. Outdoor electronics have a 90-day window for everyone.
How to use it
- Bring the item, its original packaging and tags if available, and proof of purchase to any REI store
- Go to the customer service desk for a return or exchange
- Or start a mail-in return online to get a shipping label
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Who qualifies
- REI Co-op Members: 365 days from purchase for eligible items, including e-bikes
- Non-members: 90 days from purchase
- Outdoor electronics: 90 days for members and non-members
- New items bought online, in store or by phone, with proof of purchase
What's left out
- In-store Re/Supply used gear, REI Co-op Memberships, lift tickets, passes and gift cards are final sale
- Re/Supply stores do not accept returns
- A return shipping fee is deducted from refunds mailed with the prepaid label
- Store purchases returned by mail are refunded by check
- Cash purchases of $500 or more are refunded by check
Source
From rei.com (opens in a new tab)We stand behind everything we sell. within one (1) year of the purchase date if you are an REI Co-op Member or within 90 days of your purchase if you are not a member.