Buy open-box and choose the condition grade
Verified on the store's site · Checked Nov 2, 2026
Best Buy sells opened items, such as customer returns and display models, at a discount. The price depends on a Geek Squad-verified grade: Excellent, Good or Fair.
How to use it
- Look for open-box options on the product page or in a store
- Compare the Excellent, Good and Fair grades and their prices
- Compare the open-box price with a new unit
- Check whether a manufacturer or store warranty still applies
- Inspect the item in store for dents, scratches and missing parts when you can
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Who qualifies
- Customer returns, display models and items with damaged packaging
- Excellent: works and looks like new, restored to factory settings, all original parts, packaging and accessories or a suitable replacement
- Good: works like new, may have minor scratches or dents, may be missing non-essential parts, accessories or packaging
- Fair: works like new, may have larger dents or scratches, may be missing parts and accessories
What's left out
- Open-box items are excluded from Best Buy's Price Match Guarantee
- Warranty is not guaranteed: many items have the same manufacturer warranty as new, not all
Source
From bestbuy.com (opens in a new tab)Best Buy's return and exchange policy for open-box items is the same as it is with new items The price of a specific Best Buy open-box item will fluctuate with the grading.