Return Nordstrom purchases with no fixed time limit
Verified on the store's site · Checked Nov 2, 2026
Nordstrom sets no time limit on returns or exchanges and handles them case by case. Returns are free in store or by mail, and eligible Nordstrom items can go back at Nordstrom Rack.
How to use it
- Take the item to any register at a Nordstrom store
- Or start a return online to get a prepaid shipping label by email
- Or return eligible Nordstrom items at a Nordstrom Rack store
Did this work for you?
Who qualifies
- Nordstrom and Nordstrom.com merchandise
- Free returns in store or by mail
What's left out
- Nordstrom may not accept a return from time to time
- Fine jewelry and designer items from Nordstrom cannot be returned to Nordstrom Rack
- Fine jewelry cannot be returned by mail
- Gift cards cannot be returned
- Pre-owned Watchfinder & Co. items are not eligible for refund or exchange
Source
From nordstrom.com (opens in a new tab)There are no time limits for returns or exchanges. We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We also accept eligible returns of Nordstrom and Nordstrom.com merchandise at Nordstrom Rack locations.