ZapposReturns
Return Zappos orders free within 60 days
Verified on the store's site · Checked Nov 2, 2026
Zappos offers free returns anywhere in the US on items sent back within 60 days in new condition, unworn and with all tags attached.
How to use it
- Go to Order History in your account within 60 days of receiving your order
- Start your return online
- Pack items in their original packaging with all tags, and shoes in the original shoe box
Did this work for you?
Who qualifies
- Items returned within 60 days in new condition
- Free returns anywhere in the US, including US territories and APO/FPO addresses
What's left out
- Final Sale items cannot be returned
- Items must not be worn, used, altered or washed
- Shoe boxes must be in original condition, without packing tape or postal labels
- Returns that do not follow the policy may get a restocking fee of up to 50% of the item price
- Guest accounts can return only within 60 days
Source
From zappos.com (opens in a new tab)Merchandise must be returned within 60 days in new condition. FREE RETURNS: ANYWHERE in the United States including US territories and military APO/FPO addresses